Welcome to BBG's new Helpdesk Portal

We are pleased to announce Freshservice, a new issue ticketing system to replace Track-IT for IT, Facilities, and Support Services requests. Freshservice is a cloud-based service desk system that has been customized to fit BBG’s needs.

On the Home tab, select Raise an Issue to submit a new request for Facilities, IT, or Support Services
You may also check the status and resolution of Your Tickets.

In the coming weeks, the Solutions area and Service Catalog will be populated with helpful how-to articles and other useful tools.